Email is our published support channel. Include the relevant event name and a clear description so we can understand your request.
Product and event support
For account access, Google sign-in, Gmail connection, ticket sending, or QR check-in questions, email eventpro62@gmail.com. Include what you were trying to do, what happened, and any error message. A screenshot is helpful if you hide private attendee information.
Payments and billing
For a duplicate charge, a payment that did not activate an event, cancellation questions, or a refund request, include the event name, payment identifier, date, and the issue. Billing is described in our Terms & Conditions.
Scanenter provides the software used by organizers. For event admission, venue changes, or an attendee's event ticket purchase, contact the organizer responsible for that event.
Privacy and data requests
Send access, correction, export, or deletion requests to eventpro62@gmail.com. Use your registered email address when possible. Read the Privacy Policy and Data Deletion instructions for the information needed to handle your request.
Security concerns
Report suspected unauthorized access or a security issue privately to eventpro62@gmail.com with the subject Scanenter security report. Describe the affected feature and the minimum details needed to reproduce the issue without exposing other users' data.
We will never ask you to email a password, OAuth token, full card number, CVV, or UPI PIN.